Interviewed by Alvyn Ulrish Shad Savrimuthu
In celebration of Pizza Day, we had the privilege of interviewing an expert in the field, Mr. Praveen Aggarwal, Managing Director at Simbisa Brands Limited Mauritius and Pizza Inn Mauritius. In an exclusive conversation, we delve into how Pizza Inn has navigated the changing market dynamics, embraced technology to enhance operations and service, and prepared to celebrate this beloved global occasion. With insights directly from the team behind the brand, we explore the favourite flavours that have captivated the hearts of Mauritian pizza lovers and peek into the exciting future initiatives that promise to elevate the Pizza Inn experience. Join us as we celebrate the art of pizza making with Pizza Inn Mauritius, a testament to quality, innovation, and the sheer joy of sharing a slice.
How has Pizza Inn adapted to the evolving fast food market in Mauritius?
Pizza Inn understands today’s customers are well-informed, value quality, and demand convenience while expecting good value for their money. Embracing change and staying true to our core values of humility, simplicity, and connection with our patrons is key. By listening closely to customer feedback, customizing our offerings locally, and adapting swiftly, we’ve successfully evolved. Our strategy focuses on catering to the customer’s palate, sourcing high-quality ingredients, and ensuring a personalized touch to extend exceptional value. Our willingness to innovate and embrace challenges has been instrumental in our continuous evolution.
Can you share how technology has impacted Pizza Inn’s operations or customer service?
Acknowledging our tech-savvy customers, Pizza Inn has embraced technology to streamline operations, enhance convenience, and minimize human error. Our Pizza Inn app allows customers to place orders effortlessly, catering to their convenience whether at home or work, and even send pizzas as gifts. The app also facilitates order collection, saving valuable customer time. The majority of our customer interactions now occur via our mobile application, supported by our active presence on social media and WhatsApp, keeping customers informed about Pizza Inn’s latest offerings. The shift towards digital payments and the use of technology have streamlined our operations, improved inventory management, and facilitated consistent service enhancement.
How does Pizza Inn plan to celebrate this Friday?
World Pizza Day on February 9th is a significant date for us, offering an opportunity to thank our patrons with extreme-value deals. To mark the occasion, we’ve introduced an exciting promotion, allowing all walk-in customers on February 7th, 8th, and 9th to enjoy a large pizza at the exceptional value of just Rs 200, a discount of over 55%.
Which pizza is the customer favorite and how has that influenced your menu?
The Chicken Hawaiian Pizza reigns as our top-selling item, a constant favourite since Pizza Inn’s inception in Mauritius. The unique combination of specially marinated chicken and fresh, local pineapple has made it a local favourite. Its popularity has inspired us to create more innovative and flavorful options, catering to customer preferences while ensuring consistency in quality and taste.
What future initiatives are you excited about in the coming year?
Driven by a passion for excellence, Pizza Inn is in a continuous state of strategic planning and execution. Following the successful launch of our outlet in Goodlands in December 2023, we anticipate opening new stores in the latter half of the year to expand our customer reach. Our R&D team is dedicated to revamping our product offerings, introducing new value deals, and enhancing guest engagement. We aim to improve our online ordering and delivery services for a seamless customer experience, alongside our commitment to sustainability and community involvement, ensuring Pizza Inn not only serves great pizza but also positively impacts society.
At Pizza Inn, we are also dedicated to incorporating sustainable practices into our operations, including waste reduction, the use of eco-friendly packaging, and minimizing our carbon footprint.
In closing, I extend my heartfelt gratitude to our devoted patrons. Rest assured, we remain committed to delivering top-notch quality and service, and we’re excited to unveil new flavours that will continue to delight your taste buds.
About Pizza Inn Mauritius:
Pizza Inn Mauritius prides itself on serving the most delectable pizzas, combining traditional artisanship with the freshest ingredients available. The secret to their acclaimed pizzas lies in their freshly made dough and an all-natural tomato sauce, enriched with sun-ripened tomatoes and a special blend of herbs and spices. This dedication to quality is captured in their slogan, “Must be the Pizza!”—a sentiment that resonates with customers across Mauritius, making Pizza Inn their preferred destination for enjoying memorable times with friends, family, and colleagues. Spread across locations such as Riche Terre Mall, Kendra Mall, Flacq Coeur de Ville, Phoenix Mall, Beau Bassin, and Grand Baie, Pizza Inn continues to be an integral part of the Mauritian dining landscape, promising unforgettable moments with every pizza slice.
