Eagle Insurance reaffirms its commitment to placing technology, compliance, and security at the core of its development. With over 50 years of experience, the insurer has reached a new milestone in its digital transformation with the launch of e-KYC (Electronic Know Your Customer) — an innovative solution that combines speed, safety, and legal compliance while simplifying the customer journey.
Often perceived as a mere administrative formality, KYC actually plays a crucial role in ensuring security, transparency, and trust in the economy. It aims to:
• Prevent fraud and identity theft by verifying that the individual or business is who they claim to be.
• Combat money laundering and the financing of terrorism by identifying the source of funds and real beneficiaries.
• Protect the stability of the financial system by limiting illegal activities and reputational risks.
• Strengthen trust between institutions and their clients.
In short, KYC protects the company, the client, and society as a whole. In an increasingly stringent regulatory environment and amid evolving customer expectations, Eagle Insurance has adopted e-KYC — a fully digital identity verification system compliant with Financial Services Commission (FSC) requirements.
Simplifying Procedures Through Digitalisation
Traditionally, KYC verification required filling out forms and providing copies of identity documents and proof of address, among others. Eagle Insurance’s e-KYC now digitises this entire process.
“We are committed to offering innovative solutions that combine simplicity and security to improve every step of the customer journey. This is a major advancement towards a 100% digital experience that is seamless and meets the highest standards,” said Rayushi Gaya, Head of Legal and Compliance at Eagle Insurance.
She added: “This solution offers numerous advantages. It saves significant time, allowing customers to register within minutes directly from their smartphones. It also ensures better accessibility, enabling clients to complete their registration wherever they are, at any time.”
“In terms of security, e-KYC relies on advanced technologies: data is encrypted, documents are automatically authenticated, and fraud attempts are detected using artificial intelligence. Finally, the automation of the process ensures full compliance with legal and regulatory obligations. By making KYC simpler, faster, and more reliable, we are reducing administrative barriers to the benefit of all our clients.”
This innovation ensures optimal protection of personal data through advanced encryption and strict adherence to international regulations, including GDPR and biometric data protection laws. All information is securely stored and transferred in line with global confidentiality and reliability standards.
How It Works
Eagle Insurance’s e-KYC can be accessed via a QR code or a secure link sent during new subscriptions, renewals, or profile updates. The service is completely free and integrated into the standard procedures. Clients can update their information at any time, while the system performs periodic checks to ensure data accuracy and compliance.
About Eagle Insurance
Founded over 50 years ago, Eagle Insurance Limited is one of Mauritius’ leading general insurance companies, offering a wide range of products across the automotive, health, marine, and property sectors. True to its mission of innovation and protection, the company continues to modernise by integrating cutting-edge digital solutions that enhance customer experience.
